If there are any queries that this page doesn't cover, please feel free to write to our customer support desk here. You can refer to more articles on our Customer Support Desk Knowledge Base.
Are your products cruelty-free?
While not all of our products are certified cruelty-free, those that are will be clearly marked in the product descriptions. You can easily find them by searching on our website.
Are your products suitable for vegans?
Yes, all our products are certified vegan. If a product is vegan, it will be indicated in the product description. You can search for vegan products on our website.
How do you ensure the sustainability of your products?
With an environment-first approach, we take a genuine interest in understanding materials and methods of creating products and services that can co-exist with our ever-evolving world, with doing least damage to the earth. We thereby measure the impact of production, use and disposal of each product that is curated by us.
The Brown Lens is a proprietary framework that is the basis of the product selection and curation process. The curator’s council uses the framework to identify the right products for a conscious customer, ask the right questions to creators, and evaluate a product in a wholistic manner.
Are your products made from upcycled or recycled materials?
We offer products made from both upcycled and recycled materials on our website. You can easily find them by searching for "upcycled" or "recycled" products.
What is your policy on packaging and waste reduction?
We ensure that our Products are :
Are your products tested for safety and compliance with relevant regulations?
With an environment-first approach, we take a genuine interest in understanding materials and methods of creating products and services that can co-exist with our ever-evolving world, with doing least damage to the earth. We thereby measure the impact of production, use and disposal of each product that is curated by us.
The Brown Lens is a proprietary framework that is the basis of the product selection and curation process. The curator’s council uses the framework to identify the right products for a conscious customer, ask the right questions to creators, and evaluate a product in a wholistic manner.
The Brown Lens helps in identifying areas of improvement for each product, validating and recognising the truly sustainable business practices, curating a range of products that are true to our ethos and cause, thereby enhancing customer interactions with a truly conscious shopping experience.
Using The Brown Lens is central to our selection process and each member of the curator's council is trained to look at the product through the lens.
You can find out more about this on our website www.brownliving.in or email us here to find out more.
How can I stay updated on new product releases and promotions?
Brown Living™ frequently gives out offers to give registered and unregistered members the opportunity to win great discounts and vouchers. Information collected by us for such activities may include contact information and survey questions, which are used to notify contest winners and develop promotions and products respectively. As a member, you will also occasionally receive updates from us about special offers and new products, and in addition, you may look forward to receiving newsletters and exclusive promotions offering special deals. However, you may choose at any time to no longer receive these email messages;
It is not mandatory to create an account to shop with us but it is always a great way for an easier and faster checkout!
To add a new address or edit a saved address, please follow the steps:
No problem. At the time of logging into your account, click on ‘Lost Password’. You will be sent a link on your registered email ID to change your password.
Follow these steps:
Can I request a product that is currently out of stock?
Yes, you can request a product that is currently out of stock. Simply email our customer support team, and we'll assist you in purchasing the product if it's available from the seller. Alternatively, you can leave your email address on the "notify me" option on our website, and we'll notify you when it's back in stock.
Shipping charges for your order will be calculated and displayed at checkout. Shipping cost varies by the total order value. For more details please see our Shipping Policy.
We send you an email and/or text message with an Order Confirmation. In case you have not received an email from us, please write to us here with your payment details.
You can track your placed order via the link provided in the order confirmation mail. You can also check the Track Order page on our website from here - simply put your registered email address and your order ID to get the status of your order.
You can request for a cancellation with refund via email within 3 working days of the order delivery. We will require actual pictures of the products received showcasing issues with the said product. The team will review the details shared and confirm if it is eligible for return basis our Returns Policy. Please check our Returns Policy for more details.
Can I cancel my order if it has not been shipped yet?
IS THERE A CANCELLATION PERIOD AFTER RECEIVING? You can request for a cancellation with refund via email within 3 working days of the order delivery. We will require actual pictures of the products received showcasing issues with the said product. The team will review the details shared and confirm if it is eligible for return basis our Returns Policy. Please check our Returns Policy for more details.
HOW TO ADD OR REMOVE PRODUCTS FROM AN ORDER THAT HAS ALREADY BEEN PLACED?
Refunds are processed within one week of receiving the returned goods.
You can create a return/exchange request from here. Please write to us with your queries here. Please include a picture of your receipt/order confirmation.
Earthy Points is a part of our Rewards Program, hence the refund money cannot be converted to Earthy Points. However, it will be refunded back to you in 4-5 working days, according to the bank details you submit.
You can create a return/exchange request from here. Find our complete Refund policy, in detail here.
A return/exchange request should be raised via email to hello@brownliving.in quoting your order number to our customer representative here.
You can also try this self-serve method: Click the profile icon in the store's navigation, or go to the refund policy or a returns page, and then request a return.
If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.
Your return request should meet the following conditions to be accepted:
The time taken for returns and exchanges may vary from brand to brand or seller to seller.
Brown Living does not offer free sampling of products.
FOLLOWING ARE THE MODES OF PAYMENT WE ACCEPT:
The COD method of payment is currently not accepted on our website.
Not to worry! You can contact us here:
Yes you can! Brown Living offers a digital gift card for its customers. Purchase a Sustainable Gift Card here. Gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees.
You can use the 16 digit code sent to you via email during checkout in the "Gift Card or Discount Code" field. The value available in your gift card will be auto-applied.
You can use the value of the gift card till the balance is exhausted or the card has expired, whichever is earlier.
Every 50 Earthy Points equals a discount of ₹1. The more actions you complete on the Rewards Program on our website, the more Earthy Points you earn! Fun, right?
Ways to redeem the Earthy Points are:
Nope, Earthy Points can only be redeemed by purchasing products from the Brown Living website.
Nope, they are not.
Share the referral link with a friend who hasn’t shopped with us before. Once your friend signs up with us, using your referral, they get ₹50 off their first time purchase! And wait for it... so do you on your next purchase, after your friend successfully completes their first purchase! :)
We are always looking for more ways to grow together with our community.
Brown Living exclusively features artists, brands, products and makers who run their businesses with respect for people and the planet. Check out all our sellers here. If you think you've got what it takes to become our partner, we are looking to work with sustainable brands like yours.
Please see the entire process of becoming a seller here.
What measures do you take to protect customer data and privacy?
Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website. We may use your personal information to:
Deal with enquiries and complaints made by or about you relating to the website; and
Other uses
Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us. We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We will store all the personal information you provide on our secure (password and firewall-protected) servers. All electronic transactions you make to or receive from us will be encrypted [using SSL technology]. Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet. You are responsible for keeping your password and user details confidential. We will not ask you for your password (except when you log in to the website).
Their Kashmiri kahwa is out of this world
The product was satisfactory and my skin got better.
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Your delivery time sucks with no updates on products
I'm absolutely thrilled with my Harem Pants! The comfort level is unparalleled - I feel like I'm wearing pajamas! The fit is perfect, draping elegantly on my legs. I was skeptical at first, but trust me, these pants are a game-changer. Bet you won't repent investing in a pair (or two, or three...). Treat yourself to the ultimate comfort experience - your legs (and mind) will thank you! 5/5 stars
A great built shamanic drum and extremely lightweight. It has a deep sound which helps in clearing blocks in the chakras. I can recommend this shamanic drum for everybody practising shamanism, working with Earth- and Nature-Goddesses or for getting in contact with Earth energies as well as for sound healing.
Yeah, it was a very nice product.
Very eco-friendly product. Very eco-friendly product.
Arjuna Heart Elixir for Fitness and Stress Reflief
Reusable Thermos Stainless Steel Bottle with a Bamboo Lid | Double Wall 304 SS
Delivered in time. A good product
Pahadi Rosemary Hair Oil - Reducing hair loss & Encourage hair regrowth
Recycled Copier Paper- Pack of 3 | A4 size- 8.3 in x 11.7 in | 500 sheets (75 GSM)
7 Chakara Incense Sticks
Castrong Handmade Cast Iron Fish Fry Pan
This eco-friendly store offers a wide range of sustainable products like shampoo bars, body lotions, aerators, mobile covers, laundry detergents, and more. Customers rave about the natural ingredients, effective formulas, quality craftsmanship, and ability to ...
284,405
Kgs Plastic Saved
588,000
CO² Kgs Offset/Year
29,400
Trees Planted
2,088
in Rural India
We ship everything 100% Plastic-Free in an up-cycled or 100% post-consumer box with paper wrapping and a 100% natural water-activated paper tape that is made with paper & a plant-based starch glue.
Shop NowOpt for the Brown Living Sustainable Gift Card and empower your recipient to pick their perfect gift from our store!
With a variety of denominations available, our digital gift vouchers are perfect for last-minute gifts and are incredibly eco-friendly with minimal waste.
Plus, enjoy the convenience with no extra processing fees.
Give the gift of choice and sustainability!
Gift Now
